Website G.S. Gelato & Desserts

G.S. Gelato & Desserts, Inc. is a manufacturer of authentic Italian gelato, sorbet, plant-based frozen desserts, and soft serve with national distribution in the foodservice and grocery/retail industries. We are looking for an IT Network Support Specialist to join our team!


  • Oversee all computer and security maintenance (cameras, facility access etc.).
  • Assist with maintenance of software, servers, VPN, cameras.
  • Field incoming help requests from employees in a courteous manner.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Implement, maintain, troubleshoot, and repair network hardware.
  • Analyze, troubleshoot, and repair network connectivity
  • Implement, maintain, troubleshoot, and repair telecommunications devices
  • Analyze, troubleshoot, and repair telecommunications service
  • Administer and provide access to the Server share drive as directed
  • Administer the email server operations and assign email addresses as directed
  • Perform hands-on fixes at the desktop level, including implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problems have been adequately resolved.
  • perform post-resolution follow-ups to help requests.
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Performs other duties as assigned by the immediate supervisor or other member of the Management Team


  • High School Diploma or GED
  • 1-year work experience in related field
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems and software (extensive knowledge of MS Office programs).
  • Extensive application support experience.
  • Working knowledge of a range of diagnostic utilities.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong documentation skills.
  • Frequently required to sit, walk, use hands to manipulate, and reach with hands and arms.
  • Occasionally required to stand, stoop, kneel, crouch or crawl.
  • Occasionally required to lift and/or move up to 25 pounds.


  • Full health benefits
  • Supplemental insurance options
  • 401K
  • Paid time off
  • Holiday pay


$17/hr – $22/hr. Depends on experience.


Please send a cover letter, resume, and salary requirements to the email address provided below.

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